Returns, Cancellations & Refund Policy

1. Statutory 14-Day Right of Withdrawal (Directive 2011/83/EU)

Under European Union Directive 2011/83/EU on Consumer Rights, EU consumers purchasing software subscriptions have the statutory right to withdraw from their initial purchase within 14 calendar days without giving any reason.

To exercise this right, simply email support@governx.co.za or access the self-service Paddle cancellation portal. Any prepaid amounts for unused periods will be reimbursed to the original payment method.

2. Subscription Cancellations & Zero Lock-In

Subscriptions (Starter Billing, Cloud Accounting & GL, and Enterprise ERP) are billed in advance on a recurring monthly or annual basis.

• Cancel Anytime: You can cancel your subscription at any time with zero termination fees from your dashboard or via Paddle.
• Continued Access: Your account retains full operational access until the conclusion of the active paid billing cycle.
• Data Export: Upon cancellation, you retain the ability to export all General Ledger journals, customer invoices, and financial reports in standard JSON, CSV, and Peppol XML formats.

3. Refund Processing

Refunds are processed automatically to the original payment card or PayPal account through our Merchant of Record, Paddle.com.

Refunds typically reflect on your bank or card statement within 3 to 5 business days.

4. Support & Assistance