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SAAS MASTER SERVICES AGREEMENTLast Updated: August 2026

Terms of Use & Master Services Agreement

Please read these Terms of Use carefully before using XDEW Cloud ERP (xdew.online), engineered and operated by Governx (Pty) Ltd (Reg. No. 2026/475655/07). By registering, subscribing, or generating invoices, you enter into a legally binding agreement.

1. SaaS Licensing & Entitlement

Governx (Pty) Ltd grants you a non-exclusive, non-transferable, revocable subscription license to access the platform based on your active plan:

  • Starter Invoicing ($12 / €10 / £9 per month): Unlimited Peppol BIS 3.0 & EN 16931 e-invoicing, client/vendor CRM, and 1-Click CSV migration from legacy accounting systems.
  • Cloud Accounting & GL ($29 / €25 / £22 per month): Autonomous double-entry Nominal Ledger (DR = CR invariant), real-time Trial Balance, IFRS Statement of Financial Position & P&L, automated bank feeds, and 4-point SHA-256 deduplication.
  • Business ERP Enterprise ($59 / €49 / £45 per month): Multi-currency enterprise ledger (USD, EUR, GBP), EU VAT reverse charge (Article 196) and OSS automation, multi-user role access, and 24/7 dedicated support.

2. Financial Computing & Professional Advice Disclaimer

The platform is an automated computational ERP engine. While built to adhere strictly to IFRS accounting standards and European e-invoicing directives, the software does not provide formal chartered accounting or statutory legal audit opinions.

Subscribers remain responsible for the factual accuracy of books, journal entries, and declarations submitted to tax authorities.

3. Payments & Merchant of Record (Paddle)

For all international transactions on xdew.online, order processing and billing are managed by our Merchant of Record, Paddle.com Inc. / Paddle Payments Limited.

Paddle is the Merchant of Record for all customer orders, handling sales tax/VAT calculation, global merchant compliance, chargebacks, and PCI-DSS Level 1 payment security.

4. E-Invoicing & Peppol Compliance

Users generating electronic invoices represent that their business details (company name, VAT/tax identification number, and official registered address) are authentic and compliant with European standard EN 16931 and national e-invoicing mandates.

5. Service Level Agreement (SLA) & Availability

Governx (Pty) Ltd targets 99.9% platform availability, backed by Microsoft Azure North Europe (Dublin) high-availability infrastructure with automated disaster recovery replication.

6. Official Support & Legal Notices

Product: XDEW Cloud ERP (https://xdew.online)

Operating Entity: Governx (Pty) Ltd (Reg. No. 2026/475655/07)

Customer & Legal Support: support@governx.co.za